SHIPPING & RETURNS

Shipping Policy

Order Processing

All orders are processed within 1–7 business days after your order is placed.
Orders are not shipped on weekends or public holidays.

If there is a delay in processing your order due to high volume or other reasons, you will be notified by email.

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Shipping Rates and Delivery Times

Shipping charges will be calculated and displayed at checkout.

Estimated delivery times:
• Domestic (Turkey): 1–5 business days
• Europe: 5–10 business days
• International (Rest of the World): 7–20 business days

Please note that delivery times are estimates and may vary depending on destination and carrier conditions.

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Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number.
Tracking information may take up to 24 hours to become available after shipment.

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Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, and additional charges once they reach your country.
These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

We are not responsible for any customs-related delays or charges.

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Lost or Damaged Packages

We carefully pack every order, but once a package leaves our studio, it becomes the responsibility of the shipping carrier.
Setoiler is not liable for lost, delayed, or damaged packages.

If your order arrives damaged, please keep all packaging materials and contact the shipping carrier directly to file a claim.

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Incorrect Addresses

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If you realize you entered an incorrect address, please contact us immediately at hello@setoiler.com.
While we will do our best to assist you, we cannot guarantee changes once an order is processed.

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International Shipping Notice

International shipping may involve additional customs processing, which could cause delays.
Unfortunately, we have no control over customs procedures or delivery time once your order has shipped internationally.

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Return & Exchange Policy

Return Eligibility

We want you to love your purchase.
If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:
• The item must be unused, unwashed, undamaged, and in its original condition.
• It must be returned in its original packaging with all original tags attached.
• A copy of the original invoice must be included.

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Items That Cannot Be Returned

The following items are non-returnable:
• Custom-made or personalized products,
• Items marked as “Final Sale”,
• Digital downloads or gift cards.

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How to Request a Return

To initiate a return, please contact us at hello@setoiler.com within 14 days of delivery.
Please include:
• Your order number,
• The reason for the return,
• Photos if the item is damaged.

We will provide you with return instructions via email.

Important:
Returns sent without prior authorization will not be accepted.

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Return Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service or purchasing shipping insurance.
• We are not responsible for returns lost in transit.

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Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:
• A refund will be processed to your original method of payment within 7–14 business days.
• Original shipping charges are non-refundable.

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Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order separately.

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Damaged or Defective Items

If your order arrives damaged or defective, please email us within 48 hours of receiving your item at hello@setoiler.com with photos of the damage.
We will arrange a replacement or refund if applicable.